Return Policy

At The Backyard Balangoda, we strive to provide you with high-quality Ceylon Tea, Ceylon TRU Cinnamon, and Ceylon Cinnamon Oil. If, for any reason, you are not satisfied with your purchase, we are here to assist you with our return and exchange process.

Return and Exchange Conditions

• Timeframe: Returns must be requested within 7 days of purchase.
• Proof of Purchase: A valid receipt or proof of purchase is required to process a return.
• Product Condition: The product must be in its original condition and packaging.

Return Options

• Exchange: Customers can exchange the product for a new one, subject to availability.
• Refund: Refunds are not mentioned in this policy; please contact us if you have special circumstances.

How to Return a Product

1. Contact Us: For return issues, please email us at [email protected] with your order details and reason for return.
2. Shipping: Send the item to the following address:
   14th Milepost, Pudukatuwa, Pinnawala, Balangoda 70130 Sri Lanka
   Please note that customers are responsible for shipping costs associated with the return unless the product was defective or incorrect.

Exceptions

• We do not accept returns for products that have been used, damaged, or altered from their original condition.
• Customized orders or products on sale are not eligible for return or exchange.

For further inquiries, feel free to reach out to our customer support team at [email protected].